We have detailed below our care tips for both our jewellery and tableware. General care, cleaning and storage recommendations are listed below and then we have also detailed specific care for each material we use. In addition to these tips, we offer a re-plating, repairs and professional cleaning service for our pieces.
Our Sterling silver jewellery pieces have been finished with beautiful bright satin surface. Silver wears beautifully over time, it polishes itself in areas of wear and scratches and marks often add character and warmth to the piece. Silver also naturally tarnishes over time from exposure to the elements; this often appears in the form of darkening of the surface. General care, storage and cleaning is the best way to slow this process down. The use of a silver polishing cloth or silver specific polishing liquid is a great way to remove more stubborn tarnishing. Of course we’re always happy to give your piece a professional clean and spruce up – we offer a cleaning, re-plating and repair service for all our work, read more here [LINK].
Oxidised silver is given its beautiful deep grey/black surface finish by placing silver pieces in a specialised liquid that chemically alters the surface. A museum quality wax is then applied to the surface to seal it and deepen the tone of colour. This surface finish is delicate and will change over time. With general wear, the edges and high points of a piece will be the first to wear, revealing the bright silver underneath. This often creates attractive highlights on the edges of the jewellery, adding to the look of the piece. We recommend only using a very gentle cloth with warm soapy water to clean, as coarse fabrics will damage and remove the surface finish. Always store your oxidised pieces with care to avoid scratching the surface finish. We offer a re-oxidising service for those wishing to restore their jewellery to its original dark finish.
Our 24ct gold plating is a thin layer applied over the top of the sterling silver through a process called electroplating. We recommend our general cleaning guide using a soft cloth with warm soapy water. Abrasives like ScotchBrite™ are not recommended as they will cut through the gold plating and reveal the silver beneath. A polishing cloth or gold specific polishing liquid will restore the lustre of the original piece will little effort (once again, never use an abrasive cleaner).
If your Jewellery has be damaged or you can see silver coming through the gold we recommend you get in contact with us to arrange your pieces to be re-plated. Re-plating is the best way to refresh your pieces and we recommend this every few years for pieces that are worn on a regular basis.
Stainless steel is a corrosion resistant and very durable material making it a wonderful material for jewellery. Although it is called stainless steel it still requires some care to keep it looking at its best. We recommend following our general care tips as above. If the finish has dulled or a rub mark has appeared, the best option is to use a gentle abrasive pad likeScotchBrite™. Simply use warm soapy water on the ScotchBrite™ pad, then rub the piece in a random circular motion, this will restore the finish
If your piece has been significantly damaged please get in touch and we will be able to quote you for repairing it.
Our tableware range is made from durable high-grade stainless steel. Cleaning and caring for your tableware is very straightforward. TO clean, simply place in the dishwasher will your other items or hand wash using normal detergent and warm water. Stainless steel is very resilient against corrosion but can be scratched when it comes in contact with other hard items. We recommend storing your tableware pieces in a separate draw compartment when not in use. We offer a refinishing service for if your tableware pieces are ever in need of a touch up. Please get in contact to find out more.
We offer this service for all Alison Jackson pieces. All our pieces are made to be repaired, not discarded and replaced. We hope that your jewellery and tableware pieces will stay with you for many years and be worn and used often. With such love comes wear and no doubt the odd ding and dent. Sometimes this adds beauty and character to a piece, but other times it is something you may seek to repair. Send us an email at firstname.lastname@example.org with some images of your piece and we will chat through the repairs or cleaning required for your piece. Once we've confirmed it all with you we can happily receive your piece via post or drop off.