- All our pieces are made to be repaired, not discarded and replaced.
- We hope that your jewellery and tableware pieces will stay with you for many years and be worn and used often. With such love comes wear and no doubt the odd ding and dent. Often this adds beauty and character to a piece - something we love, but at other times it may be something you wish to repair.
- We offer a professional cleaning, repair and re-plating service for all Alison Jackson pieces. Send us an email at firstname.lastname@example.org with some images of your piece and we will chat through what the best course of action is for your piece. Once we've confirmed it all with you we can happily receive your piece via post or drop off as arranged directly with us.
We have detailed below our care tips for both our jewellery and tableware. General care, cleaning and storage recommendations are listed below and then we have also detailed specific care for each material we use.
OUR DIY CLEANING GUIDE
This method should only be used for our raw sterling silver jewellery pieces. It works well for light through to heavy tarnish. Please note that you may need to repeat the process a couple of times for heavy tarnish.
For best results: following this cleaning treatment and drying your piece, we recommend using a Goddard's Silver Polish Cloth rubbed over the pieces to bring up their shine. This also has some anti tarnish properties, giving your jewellery piece some further protection into the future.
JEWELLERY CARE TIPS
We make every effort to ensure each piece looks its best when it leaves our hands
Normal everyday things, including chlorinated water, cleaning chemicals, sweat and oil from our skin, can affect the appearance of the metals we use in our jewellery pieces. It’s always best to remove your jewellery if you are taking a shower, doing exercise or using cleaning chemicals and always put on jewellery after applying makeup or sunscreens. This will greatly reduce the need to clean your jewellery pieces and help keep them looking their best for years to come.
Giving your Jewellery a quick clean from time to time is a great way to keep it looking great and preserve the beautiful finish. Here is a simple way to clean and maintain your jewellery pieces. In a bowl mix a small amount of soap with warm water. Then Soak a soft cloth in the water solution and rub the surface of the piece, making sure to through and gentle, avoiding getting the cloth caught on the piece as this can bend and damage the piece. An old toothbrush is also good option for hard to reach spots. Once it is clean rising in clean water followed by drying with a soft cloth or towel. If you find the piece is not clean please follow our material specific cleaning guide.
Storing your Jewellery correctly is important in maintaining the longevity of your pieces. The jewellery box your piece came in is a great place to keep your piece as it provides a clean dark home to keep it safe when not in use. A fabric pouch is also great option as it will prevent the collection of dust and stop scratching from contact with other pieces. It can be tempting to pop jewellery on the vanity before having a shower, unfortunately this can lead to your pieces staining and tarnishing quickly, so it’s best to store away from steamy or humid rooms like the bathroom.
INDIVIDUAL MATERIAL CARE TIPS
Our Sterling silver jewellery pieces have been finished with beautiful bright satin surface. Silver wears beautifully over time, it polishes itself in areas of wear and scratches and marks often add character and warmth to the piece. Silver also naturally tarnishes over time from exposure to the elements; this often appears in the form of darkening of the surface. General care, storage and cleaning is the best way to slow this process down. The use of a silver polishing cloth or silver specific polishing liquid is a great way to remove more stubborn tarnishing. Our DIY at home guide above is a quick and easy way to remove tarnish. For heavy stubborn tarnish you may need to do the process several times and follow with a silver polish cloth, such as the Goddard's brand.
Of course we’re always happy to give your piece a professional clean and spruce up – we offer a cleaning, re-plating and repair service for all our work, please email us for more info.
Oxidised Sterling Silver
Oxidised silver is given its beautiful deep grey/black surface finish by placing silver pieces in a specialised liquid that chemically alters the surface. A museum quality wax is then applied to the surface to seal it and deepen the tone of colour. This surface finish is delicate and will change over time. With general wear, the edges and high points of a piece will be the first to wear, revealing the bright silver underneath. This often creates attractive highlights on the edges of the jewellery, adding to the look of the piece. We recommend only using a very gentle cloth with warm soapy water to clean, as coarse fabrics will damage and remove the surface finish. Always store your oxidised pieces with care to avoid scratching the surface finish. We offer a re-oxidising service for those wishing to restore their jewellery to its original dark finish.
Gold Plated Sterling Silver
Our 24ct gold plating is a thin layer applied over the top of the sterling silver through a process called electroplating. We recommend our general cleaning guide using a soft cloth with warm soapy water. Abrasives like ScotchBrite™ are not recommended as they will cut through the gold plating and reveal the silver beneath. A polishing cloth or gold specific polishing liquid will restore the lustre of the original piece will little effort (once again, never use an abrasive cleaner).
If your Jewellery has be damaged or you can see silver coming through the gold we recommend you get in contact with us to arrange your pieces to be re-plated. Re-plating is the best way to refresh your pieces and we recommend this every few years for pieces that are worn on a regular basis.
Stainless steel is a corrosion resistant and very durable material making it a wonderful material for jewellery. Although it is called stainless steel it still requires some care to keep it looking at its best. We recommend following our general care tips as above. If the finish has dulled or a rub mark has appeared, the best option is to use a gentle abrasive pad like ScotchBrite™. Simply use warm soapy water on the ScotchBrite™ pad, then rub the piece in a random circular motion, this will restore the finish
If your piece has been significantly damaged please get in touch and we will be able to quote you for repairing it.
TABLEWARE CARE TIPS
Our tableware range is made from durable high-grade stainless steel. Cleaning and caring for your tableware is very straightforward. TO clean, simply place in the dishwasher will your other items or hand wash using normal detergent and warm water. Stainless steel is very resilient against corrosion but can be scratched when it comes in contact with other hard items. We recommend storing your tableware pieces in a separate draw compartment when not in use. We offer a refinishing service for if your tableware pieces are ever in need of a touch up. Please get in contact to find out more.