Product Info

Yes, all our products are designed and made by us in our metalsmithing workshop  – you can meet us and learn more about us here.

We make every piece in our small metalsmithing workshop in Braidwood, Australia. We pride ourselves in designing and making each piece by hand – from the tooling right through to the finished product.

Read more about our materials and why we use them here.

We only use 925 sterling silver for our jewellery pieces and all components such as earring posts and butterfly backs. We source our silver from an Australian metal manufacturer who use 100% recycled silver and copper in the silver alloys they supply to us.

Shipping

All products are carefully packed in an Alison Jackson branded jewellery or tableware box and include information about our brand. Our online orders then ship in a sturdy shipping box, insuring they arrive safely with you, just as they left us.

All our orders come in an Alison Jackson branded jewellery or tableware box. This is then wrapped in tissue paper with a branded sticker to secure it and placed inside a thick cardboard shipping box. Alongside every order we include a handwritten thank you note as well as a postcard about our brand. If you would like a special message included, just let us know at checkout in the notes section

We ship all orders with Australia Post Signature on Delivery.

Unfortunately, we aren’t able to facilitate workshop order pick-ups at the moment.

Yes, we can ship internationally. Send us an email with the pieces you would like to order along with your address and we’ll let you know the postage cost details.

Once an order is place it will be shipped within 3 -8 business days. If for any reason there is an unexpected delay, we will always let you know by sending you a quick email.

At times, some items may have pre-order status or other delays which will be listed in the individual product description. If we are out of the workshop and thus have a shipping delay, this will always be noted in the shopping cart at checkout.

If you need an order really fast, send us an email at info@alisonjackson.com.au and we can try out best to make it happen for you!

Once your order has shipped, you will receive an email advising you of this. Simply click the “View my Order” button within the email, and this will take you to your order page where you will see the tracking link.

Alternatively, send us a quick email and we’ll follow it up for you.

Returns

Please choose carefully as we are unable to offer returns or exchanges for change of mind.

In the unlikely event where a product ordered arrives in a damaged state, and it was fault from us, a replacement or refund will be offered. For more information please see our Shipping + Returns page.

Repairs

Of course! The beauty in hand making each piece ourselves is that we can simply make you another, no matter how long you’ve had it for. We just ask you post us the one you still have so we can make a matching one and give the existing one a bit of a spruce up for you! Single earrings are usually half the cost of a pair, email us (info[at]alisonjackson.com.au) an image of the earring and we’ll get back to you with more information.

Yes we do. Please email us an image of the piece that has broken and we can advise you further of the best approach and costs. We offer a range of services including repairs and re-plating to breathe new life into your Alison Jackson pieces, you can read more about these on via our care guide.

Care

We’ve put together a detailed guide for you, see our care guide here.

Commissions

Yes, we work on a range of commission projects – from wedding bands through to table centrepieces and installations. You can see some of our recent work via our Portfolio page. If you’ve got an idea in mind, send us email and we can start the conversation.

If you have an aesthetic or style you love that you’ve seen in someone’s work we can work with you to design a unique piece taking into consideration elements of that style. We will never directly copy someone else’s work. We work with you to develop a design that you love and is true to our making processes and craftsmanship.

Yes we do! We love crafting such a special piece for our clients. However please note, working with stones is not our speciality and so our wedding bands are made to showcase the beautiful qualities of the metals used. Send us a quick email and we can show you some of the designs we've made. Should you wish to incorporate stones in your ring, we are always happy to recommend excellent skilled jewellers who can craft your piece.

Other

The workshop is a busy place and as such we are open by appointment only. Drop us an email at info@alisonjackson.com.au if you’re interested in swinging by and we can tee up a time. Please note we don’t sell directly from our workshop, as we don’t have a dedicated retail space. If you’re keen to learn more about what we do, check out our workshops on offer through our metal school Pocket Studio.

While Alison Jackson doesn’t have a physical store, we have a number of stockists in Australia. Please check the stockists page of our website to see if there is one close to you. Keep an eye on our Instagram for updates about design markets we also attend throughout the year, usually in Sydney and Melbourne.

We sure do! We love sharing our knowledge and love of our craft with you. We run a select range of Silversmithing and Jewellery workshops through our metalsmithing school, Pocket Studio. For more information on what we offer and current availability please visit our dedicated website here. 

* Please note: all workshops and classes are currently on hold until 2020 as we settle into our new workshop space *

As a small business, we are only able to support a small number of stockists. If you wish to be considered, please email us. Please include a link to your website, other brands you stock, images of your store and anything else you’d like to tell us. We’ll be in touch as soon as we can. At this stage, we prioritise stocking bricks and mortar stores.

We are strong advocates for creatives being able to operate financially sustainable businesses. In line with this, we have a select number of places reserved for consignment stockists and these places are currently full. We work very closely with these stockists and have an amazing relationship with them. We aren’t able to support any additional places at this time due to the heavy financial liability consignment places on our business. We hope you understand and please get in touch if you wish to be considered as a wholesale stockist.