All orders are packaged in our high quality branded boxes and carefully wrapped for shipping.We ship all orders with Australia Post signature on delivery service. For international orders, please get in touch for a postage quote.
Orders will be processed within 3-8 days of purchase receipt (Monday - Friday), unless otherwise specified on the individual product description (e.g. Made to Orders, or Pre Orders, where expected shipping times will be listed separately). Once your order has been sent, you'll receive an email with your postage tracking details.
Please choose carefully as we are unable to offer returns or exchanges for change of mind.
We finish each of our pieces to a high quality and pack them safely for postage, however in the unlikely event where a product ordered arrives in a damaged state, and it was fault from us, or has a manufacturing fault, a replacement, refund or repair will be offered. Please let us know straight away via firstname.lastname@example.org, it is helpful to include a few images of the piece. We'll let you know how best to return it to us and we will organise the repair, replacement or refund for you. Please don't return items to us without first getting in touch - we want to make sure you send it to the correct postal address and know to expect it.
If you have any questions that aren't covered here, please get in touch and we'll do our best to help.
Read our Frequently Asked Questions.