ORDER BY MONDAY 9th DECEMBER FOR PRE-CHRISTMAS DELIVERY

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Shipping + Returns

  

CHRISTMAS ORDERS

Monday December 9th, 2019 is the last day to order for pre Christmas delivery. Please place your order by midnight to ensure we are able to make, pack and ship your order to you before Christmas.

  

SHIPPING

All orders are packaged in our high quality branded boxes and carefully wrapped for shipping.We ship all orders with Australia Post signature on delivery service. For international orders, please get in touch for a postage quote.

Orders will be processed within 3-8 days of purchase receipt (Monday - Friday), unless otherwise specified on the individual product description (e.g. Made to Orders, or Pre Orders, where expected shipping times will be listed separately). Once your order has been sent, you'll receive an email with your postage tracking details.  

 

RETURNS

Please choose carefully as we are unable to offer returns or exchanges for change of mind.

We finish each of our pieces to a high quality and pack them safely for postage, however in the unlikely event where a product ordered arrives in a damaged state, and it was fault from us, or has a manufacturing fault, a replacement, refund or repair will be offered. Please let us know straight away via info@alisonjackson.com.au, it is helpful to include a few images of the piece. We'll let you know how best to return it to us and we will organise the repair, replacement or refund for you. Please don't return items to us without first getting in touch - we want to make sure you send it to the correct postal address and know to expect it.

If you have any questions that aren't covered here, please get in touch and we'll do our best to help.

Read our Frequently Asked Questions.